Why is My Lock Showing Offline After Switching Out the Battery?

When you remove the battery from your lock, it loses its WiFi connection and cannot connect with the cloud. When this happens, your lock will show offline in the app.

To Re-establish a Connection With the Cloud -

• Using the thumb turn, extend, and retract the deadbolt one time.
• After a few seconds, your lock should no longer show offline and resume normal function.

If you need additional assistance, please get in touch with our Array Customer Care Team at 800-850-5625, or click here to open a support ticket.