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Hello, from Charla, Zach, and Valerie, the Array Care Team! We are away at this time but no need to worry; we will return Friday, May 7th. If you need help while we're away, please submit a Support Ticket by clicking here, and we will get back to you first thing Friday morning. Live support is available Monday - Friday, 8:30 AM - 5 PM Pacific by phone (800)-850-5625 or chat.
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Purchased at Walmart?
If lock was purchased at Walmart, be sure to download the "GL" version of the app.
If lock was purchased elsewhere, not at Walmart, be sure to download the non-"GL" version of the app.
Explore Help Topics
Instructions for Setup and Use
Here you will find step by step instructions for setup and use of the Array Lock and Array App.
Hampton Products International is a leading innovator of security hardware and accessory products.
Find answers to frequently asked questions (FAQ's) here.
Check here for security certifications and specifications of the Array By Hampton Smart Deadbolt.
Find where to purchase and update your Array Smart Deadbolt here!
Installation is simple! Here, we provide installation videos, downloadable PDF and step-by-step guides.
We understand how important your Array Smart Deadbolt is! Here you will find the answers to your general questions.
Array Care is here to help you with all troubleshooting needs. Please refer to this section to resolve any problems.
Array By Hampton APP
The Array By Hampton apps were created for iOS and Android devices. This is your go-to for any questions!
Array Smart Deadbolt is among the first digital door locks to use built-in Wi-Fi. Information provided in this sectio...
Amazon Alexa/Google Home help
Check here for information/instructions on the Array and Alexa/Google Home relationship.
Array Smart Deadbolt features a proprietary power system. Here is where you will find answers for all your battery ne...
Privacy, Legal, and Warranty
Check here for any privacy and legal concerns.