Support
Thank you for visiting Array.Care!
Hello from Charla, Zach, and Valerie, the Array Care Team! We are away at this time but, we will be here Monday, January 24th. If you need help while we're away, please submit a Support Ticket by clicking here, and we will get back to you first thing Monday morning. Live support is available Monday - Friday, 8:30 AM - 5 PM Pacific by phone (800)-850-5625 or chat.
Explore Help Topics
-
Instructions for Setup and Use
Here you will find step by step instructions for setup and use of the Array Lock and Array App.
-
FAQ's
Find answers to frequently asked questions (FAQ's) here.
-
Security
Check here for security certifications and specifications of the Array By Hampton Smart Deadbolt.
-
Installation
Installation is simple! Here, we provide installation videos, downloadable PDF and step-by-step guides.
-
General
We understand how important your Array Smart Deadbolt is! Here you will find the answers to your general questions.
-
Troubleshooting Guide
Array Care is here to help you with all troubleshooting needs. Please refer to this section to resolve any problems.
-
Array By Hampton APP
The Array By Hampton apps were created for iOS and Android devices. This is your go-to for any questions!
-
WI-FI Connectivity
Array Smart Deadbolt is among the first digital door locks to use built-in Wi-Fi. Information provided in this sectio...
-
Battery
Array Smart Deadbolt features a proprietary power system. Here is where you will find answers for all your battery ne...
-
Amazon Alexa/Google Home help
Check here for information/instructions on the Array and Alexa/Google Home relationship.
-
Availability
Find where to purchase and update your Array Smart Deadbolt here!
-
Hampton Products
Hampton Products International is a leading innovator of security hardware and accessory products.
-
Privacy, Legal, and Warranty
Check here for any privacy and legal concerns.