Array Basic Troubleshooting

Here is a list of basic troubleshooting steps you can try if you find yourself having problems with your Array:

1) Manually Lock and Unlock your Array - 

• Using the thumb turn, extend and retract the deadbolt one time.
• Wait about 15-20 seconds and see if your lock resumes normal function.

2) Ensure you’re using the latest version of the Array app -

1st Method:

From the Array by Hampton app -

• Open the app and click on the "Me" icon in the bottom right corner.
• Tap on Settings
• Click on About
• Look for "Current Version."

2nd Method:

From the Play Store (Android) or App Store (iOS)

• Open the Play Store or App Store on your smart device
• Search for "Array by Hampton."
• Click on the Array by Hampton app
• Tap on "About this app."
• Look for "Version.

If you are NOT using the latest version of the Array app -

• Go to the Play Store or App Store on your smartphone or tablet.
• Check for app updates.
• Update the Array by Hampton app.

Check that the battery level is NOT below 10% if it is -

• Please remove the battery from your lock and charge it fully.
• Put the battery back in.
• Using the thumb turn extend and retract the deadbolt one time.
• Wait about 15-20 seconds, and your lock should resume normal function.

5) Try power cycling your lock. NOTE: This will NOT cause the lock to lose its memory.

• Take the battery completely out of the lock for about 10-20 seconds.
• Re-insert the battery, and wait until you hear a beep; this means that the reboot is complete. You will then need to lock and unlock the deadbolt using the manual thumb-turn. The Array should then go back to normal function after a few seconds.

If you need additional help, please open a support ticket by clicking here.