Support and Warranty Guidelines for Array by Hampton SMART LOCK

1 Year - Support and Warranty will be provided for Array by Hampton Smart Locks that were purchased from an authorized dealer only. Warranty is void and product quality cannot be guaranteed for any Array by Hampton product that is purchased from sellers other than our authorized dealers.

Receipt proof of purchase is required before support can begin. Failure to provide receipt proof of purchase will void the warranty.

Locks that do not qualify:

Purchased from an unauthorized dealer

Purchase from a Liquidator

Purchase outside the continental US

Gifts

FULL LIFETIME MECHANICAL& FINISH WARRANTY AND 1-YEAR LIMITED ELECTRONICS WARRANTY Full Lifetime mechanical & finish warranty and limited one-year electronics warranty. Subject to the terms and conditions of this warranty, Hampton Products Int’l Corp. (“Hampton”) extends a full lifetime mechanical and finish warranty and a limited one-year electronics warranty to the original residential user (“Original User”) of this product (“Product”) against defects in material and workmanship as long as the Original User occupies the residential premises upon which the Product was originally installed. This warranty only applies to the Original User of Product. This Warranty is not transferable. Upon per-authorized return of defective Product to Hampton, Hampton may repair or replace the Product with a new or refurbished product at Hampton’s sole discretion. What is NOT covered: The following costs, expenses and damages are not covered by the provisions of this limited warranty: (1) labor costs including, but not limited to, such costs for the removal and re-installation of Product; (2) shipping and freight expenses required to return Product to Hampton; (3) failures, defects, or damage (including, but not limited to, any security failure or loss of data), caused by any third party product, service, or system connected or used in conjunction with the Product, and; (4) any other incidental, consequential, indirect, special and/or punitive damages, whether based on contract, warranty, tort (including, but not limited to, strict liability or negligence), patent infringement, or otherwise, even if advised of the possibility of such damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. The provisions of this Warranty do not apply to Product: (i) used in commercial applications; (ii) used in common area applications; (iii) used for purposes for which they are not designed or intended; (iv) which have been subjected to alteration, abuse, misuse negligence or accident; (v) which have been improperly stored, installed, maintained or operated; (vi) which have been used in violation of written instructions provided by Hampton; (vii) which have been subjected to improper temperature, humidity or other environmental conditions; (viii) which, based on Hampton’s examination, do not disclose to Hampton’s satisfaction non-conformance to the warranty. Additionally, the limited lifetime warranty DOES NOT COVER scratches, abrasions, or deterioration due to the use of paints, solvents or other chemicals, abuse, misuse, or Product used in commercial applications. Additional terms: Hampton does not authorize any person to create for it any obligation or liability in connection with the Product. Hampton’s maximum liability is limited to the original purchase price of the Product. No action arising out of any claimed breach of this warranty by Hampton may be brought by the Original User more than one (1) year after the cause of action has arisen. Exclusions: Tuscan Bronze® finish is designed to improve over time and change in appearance, creating a living finish through daily use and, thus, finish discoloration is not applicable to the above warranty. For assistance or specific warranty details and limitations information, please call 1-800-562-5625 in the U.S and Canada, or visit www.arraylock.com.