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Find answers to frequently asked questions (FAQ's) here.
Where Can I Find the Array Upgrade From
Not Sure What Style and Color You Have?
Will I Have to Pay for Shipping?
Will I be Required to Send Back My Original Lock?
What is the Benefit of Upgrading My Lock?
How Do I Master Reset My Array Smart Deadbolt?
What is "Handing"?
Where can I find the Array Specification Sheet?
Array By Hampton App
Can the Array be controlled with more than one device?
How long are activity logs stored in the Array app?
What does "Preferred Lock" mean?
Where can I find which version of the Array app I have?
How can I check the status of my order?
How often will the battery need to be charged?
How many batteries does the Array lock come with?
What type of battery does the Array use?
How do I reboot (Power Cycle) the Array?
What happens if the wrong E-Code is entered too many times?
Where Can I Find the Firmware of My Lock?
Why is my lock showing jammed in the Array app?
How secure is Array when connected to my home Wi-Fi?
How secure is the Array app?
Is my data secure?
What does Certified ANSI GRADE 2 Security mean?
What does WPA2 Encrypted mean?
What is a Spool Pin?
What is the warranty policy for the Array By Hampton Deadbolt?