Submit a request
Find answers to frequently asked questions (FAQ's) here.
How do I Master Reset my Array? (discovery mode)
What is the "Handing" Process?
Where can I find the Array Installation Instructions?
Where can I find the Array Specification Sheet?
Array By Hampton App
Can the Array be controlled with more than one device?
Where can I find which version of the Array app I have?
Why would I need to change my password?
Will my Array app unlock my Array, when my connected smart device in near it?
How can I check the status of my order?
Where can I purchase an Array By Hampton Connected Deadbolt?
How often will the battery need to be charged?
How many batteries does the Array lock come with?
What type of battery does the Array use?
How do I reboot (power cycle) the Array?
What happens if the wrong E-Code is entered too many times?
Why is my lock showing jammed in the Array app?
How hack-proof is Array when connected to my home Wi-Fi?
How secure is the Array app?
Is my data secure?
What does Certified ANSI GRADE 2 Security mean?
What does WPA2 Encrypted mean?
What is a Spool Pin?
What is the return policy?
What is the warranty policy for the Array By Hampton Deadbolt?