Your lock should transition from the locked to an unlocked position with ease. If at any point you experience difficulty (rigid, forced turn, or a snapping sound) during conversion, the following troubleshooting tip should assist:
1. Press "H" to lock your Array while firmly holding the latch in place (deterring it from extending)
<You will see the thumb turn knob attempt to move >
2. With your door still in the unlocked position, press "H" to lock.
<Your lock should ease into the locked position>
If you are still in need of assistance after troubleshooting, please submit a support ticket by clicking here.