When you remove the battery from your lock it loses it's WiFi connection and cannot connect with the cloud. When this happens your lock will show offline in the app.
To get your lock back online and reestablish connection with the cloud
- Using the thumb turn extend and retract the deadbolt one time.
- After about 10-15 seconds your lock should no longer show offline and resume normal function.
If your lock is still showing offline or does not resume normal function after a couple minutes please open a support ticket by clicking here.