Hello, from Charla, Zach, and the rest of the Array Care Team! We are away at this time, but no need to worry we; will return Wednesday, January 27th. If you need help while we're away, please submit a Support Ticket by clicking here, and we will get back to you first thing Wednesday morning. Live support is available Monday - Friday, 8:30 AM - 5 PM Pacific by phone (800)-850-5625 or chat.