There may be times when you get a notification that says "Bad Internet Connectivity. Could not connect to server (ERROR:9319)" This typically happens when the app has trouble reaching cloud services. Most likely the cause of this connectivity problem is when the phone is experiencing the hand-off between your home Wi-Fi and cellular connectivity. For example: When you leave your home's wireless network and go onto cellular data network. If the connectivity issue continues after multiple hand-offs, coming or going from the location of the lock, please submit a Support Ticket or contact the Array Care Support Team for assistance.