The Array needs to know which side of the door to turn the latch, to be in the locked position. So you will need to help the Array with this process. Once you have completed a 'Master Reset' the keypad will begin to flash. Press the 6 or the 0 on the keypad whichever is closest to the edge of the door. Once you press the 0 or 6, the Array's latch will start to turn automatically. When the 'handing' process is complete, the Array will emit 2 short beeps. This is to let you know that you can continue with the setup process, in the app.
NOTE: The 'Handing' process has to be completed before you can finish the setup process.
*If you complete a Master Reset, the Array will need to perform the "handing" process.