Included in your Array lock package, you will find the micro USB charger and a charging cradle.
The micro USB charger will plug directly into the battery for a charge. This option could take 7-8 hours to fully charge your battery.
The charging cradle can be used when the micro USB cable is plugged into it's port and the battery inserted correctly into the cradle. This charge should take between 3-4 hours. You will need to ensure that the metal from the battery touches the metal from the cradle.
For troubleshooting, we would first check that the micro USB cable is charging your unit.
- Plug the micro USB cable into your battery. If no status light, proceed.
- Plug the micro USB into your cradle and insert the battery correctly. If no status light, proceed.
- Try to locate a different micro USB cable to test the battery. If you are able to ensure that the micro USB works on a different device, please open a support ticket. We will need to know the extent of your troubleshooting.